Aura Richmond

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Appointments will be confirmed by a member of our concierge staff.  Should your requested time not be available, our staff will provide additional options for you.


Cancellations & Late Arrivial Policy

Because your spa appointments are reserved specifically for you, a 3-hour notice is required for cancellations and changes. Cancellations not made within 3-hours of your treatment time will be charged 50% of the treatment rate, while no-shows are charged 100%. These fees will be assessed on the credit card used to secure your appointment.

Unfortunately, late arrivals may not receive an extension of scheduled treatments so as not to inconvenience other spa guests.