Aura Richmond

facebook twitter

Policies

Appointments and Reservations

Book your Spa Appointment by contacting our Spa Concierge at 804.622.6000, or

send us your request online.  A credit card or hotel confirmation number is required

to secure your appointment.

 

Cancellations

Treatment times are reserved especially for you.  We kindly request that cancellations

or changes to your appointment be made at least 24-hours in advance for single services

and 48-hours in advance for multiple services. A 50% charge will be applied to your credit

card for failure to follow this policy.  No show appointments will be charged in full.

 

Parking and Arrival

Aura Spa is pleased to offer complimentary valet and garage parking.  Please arrive

at least 15-minutes prior to your scheduled appointment time to allow for check-in

and preparation for your service.

 

Late Show

As a couresty to other clients, if you arrive late you will receive the remaining time

of your appointment.  The full treatment price will apply.

 

Age Requirements

The minimum age to access the spa is 18 years old.  We are happy to welcome

young adults from 13 years old to enjoy the facility and treatments; however, they

must be accompanied by a responsible adult age 18 or older.

 

Service Charge

For your convenience, a 20% service charge will be added to all spa services and

charged at check-out.

 

Dress, Facilities and Personal Property

During your visit, you will be provided with a robe and slippers.  Lockers are available

for your personal belongings; however, we do not have personal showers, steam room

or sauna. Please do not bring or leave valuables in the facility or lockers.  We are not

responsible for any theft or loss of personal property, including jewelry or other

personal items.